Information, Fees and Refunds
FEES and REFUNDS
AITAC is entitled to charge fees for times or services provided to students undertaking a course of study. These charges are generally for items such as course materials or text books, use of plant or equipment, student services and training and assessment services.
Fees are payable when a student has enrolled. The initial fee payment must be paid prior to commencing training or within a set term of receiving and invoice from AITAC. AITAC may discontinue training if fees are not paid as required. For a full list of current fees and charges please request a copy of AITAC schedule of fees and charges, or information can be accessed from the AITAC website. The fees quoted on the website are nominally charged for attendance at our own premises, and may vary when services are provided on-site.
Students applying for State and/or Commonwealth funding must provide evidence of their eligibility as required and directed. This may include photo id, proof of residency, proof of prior qualifications or course enrolments etc. Failure to provide satisfactory evidence may result in full fees being payable. Students are advised to provide original evidence for eligibility to be determined by AITAC’s delegate on receipt of enrolment application to be considered for funding from any government provider.
If you require guidance on suitable evidence to meet eligibility criteria you should read our website Funding FAQ’s. If further advice is required contact us prior to making your application.
If you have to cancel your enrolment or are withdrawn part way through a training program you must notify AITAC in writing via email or letter at the soonest opportunity. If you cancel your enrolment within 7 days of the course commencement date or after a training program has commenced you will not be entitled to a full refund of fees. We advise you to consider alternative options such as requesting to suspend enrolment and re-commencing in another scheduled training program.
Where AITAC is unable to commence the course, cancels the course, or ceases to provide courses for any reason beyond the student’s control the student will be transferred to an equivalent course with another RTO wherever possible at no cost. If transfer is not feasible any prepaid fee will be refunded in full to the student. Where possible the enrolled student will be given notification in writing and also by email or phone. AITAC will endeavour to provide a minimum of 7 days’ notice providing circumstances permit, or provide notice as soon as is feasible. Where a student transfer is feasible please go to Transfers to AITAC section of this handbook for more information.
Information is also available in our Student Handbook AITAC Student Handbook.
If you cancel your enrolment prior to 7 days before the commencement of a training program you will be entitled to a full refund of fees paid. Any cancellations of courses made less than 7 days prior to course commencement may incur a penalty. The amount retained (25%) by AITAC is required to cover the costs of staff and resources which will have already been committed based on the initial commitment to undertake the training. Supplied learning resources will incur a fee, and cannot be returned for health and safety reasons.
Should you cancel your enrolment after a training program has commenced you may not be entitled to a refund of fees.
You may be entitled to a statutory cooling off period under consumer protection laws
AITAC accepts payment for fees using:
- Credit Card
- Banking Electronic Gateway
- Electronic Funds Transfer (account details available on request)
- Payment in cash is discouraged.
Any change to scheduled services will be notified in writing with as much advance notice as possible. AITAC will contact you by email a minimum of 7 days prior to the course commencement (if time permits), or by phone whenever possible to advise any change to service or requirements. AITAC requests that you respond as soon as possible to any contact so we can confirm the information is passed to you in an appropriate time frame and any of your questions or concerns can be answered individually.
Requests for transfers to alternate programs can be arranged if AITAC is advised, or in writing more than 7 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where AITAC has been notified in writing at least 7 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).
TRANSITIONING TO NEW QUALIFICATIONS
Where a qualification or unit of competency has undergone changes, according to the transition arrangements you may be transferred to the replacement qualification as soon as practicable. AITAC will inform you of any potential changes to ensure you are not in any way disadvantaged.
ACCESS TO YOUR RECORDS
You are entitled to have access to your student file and learning and assessment records on request. You may require these to monitor your progress with training or simply to go back and confirm something in a previous training module. Whilst these records will be retained by AITAC, you are welcome to have access anytime – just ask your Trainer/Assessor and it will be organised immediately.
You can access hard copy records and reports from our student management system, but only relating to you personally. You can request this access via your Trainer/Assessor. Access to requested records during a work day will be arranged as soon as possible and definitely within 48 hours. Students should note that these records cannot be taken away unless a copy is requested. Where photocopies are requested, AITAC reserves the right to charge a one-off photocopy fee of up to $20.00. There is no cost to simply view records at our office.
More information regarding Fees, Refunds, Student Information, Courses and information can be found on the AITAC Website by clicking here.
Further Terms and Conditions can be found on our website at AITAC Terms and Conditions of Use by clicking here, or by calling us on 1800 622 010 (free call).